Privacy Policy

This Privacy Policy outlines how Elastica (the "App", "Website", and collectively, the "Service") collects, uses, and shares your personal information. By accessing our platform at https://elastica.club/, you agree to the practices described in this document.

Depending on how you access the Service, www.elastica.club serves as the data controller for your personal information.

If you do not agree with this Privacy Policy, please do not use the Service.

You are also informed about the options available to You regarding the usage and disclosure of Your information by us. This Privacy Policy is incorporated into, and is subject to, the Service Terms of Use.

By choosing to use our Service, You:

1. Agree to the collection and use of information in relation to this Privacy Policy.
2. Warrant and guarantee that You are at least 13 years of age, or have parental consent if you are between 13 and 16 years old.

For any inquiries, please contact us at: hello@elastica.club

What Information We Collect

1. Information You Provide

When registering or interacting with Elastica, you may share:

• Name, email, gender, date of birth
• Health or wellness-related details
• Feedback, support queries, or communication records

If you submit information about someone else, ensure you have their explicit permission to do so.

2. Automatically Collected Data

We gather certain data automatically, such as:

• Device and system details (model, OS, IDFA/AAID, network info)
• App usage data: IP address, session time, screen interactions, and browser settings

3. Transaction-Related Data

If you make a purchase via our website:

• You may be asked to provide credit card or address info to third-party processors
• Elastica itself does not store or collect your full payment details
• We receive transaction metadata such as time, amount, and payment status

4. Cookies

Cookies help us improve your website experience by tracking engagement, errors, and preferences.

Why We Collect Your Data

• To provide and maintain our services and personalize your experience
• To respond to inquiries and offer customer support
• For research, analytics, and service improvement
• To send reminders, updates, offers, or marketing communications (you can opt out)
• To detect fraudulent activity or abuse
• To meet legal and regulatory requirements

Third Parties and Data Sharing

We may share your data with trusted partners for:

• App hosting, analytics, crash reporting, customer support
• Payment processing
• Marketing campaign management

Key service providers include:

AWS, Firebase, Google Cloud, Cloudflare, Amplitude, Mixpanel, AppsFlyer, Tableau, Microsoft Clarity, Google Analytics, Hotjar, Smartlook, Bugsnag, Sentry, Firebase Crashlytics, Stripe, Paddle, Apple Pay, Google Pay, Braintree, RevenueCat, PayPal, Adyen, Checkout.com, Meta Conversion API, Google Ads, Google Tag Manager, Customer.io, eSputnik, Klaviyo, Mailchimp, SendGrid, OneSignal, Firebase Cloud Messaging, Braze, Zendesk, Intercom, Crisp, Tidio, Freshdesk, FullStory, Crazy Egg, Optimizely, VWO, Firebase Remote Config, Segment, BigQuery, Snowflake, Redshift, Fivetran, Airbyte, OneTrust, Cookiebot, TrustArc and others

See individual providers' privacy policies for full details.

We may also share your data:

• To comply with legal obligations or requests from authorities
• In corporate restructuring (e.g., mergers, acquisitions)

International Data Transfers

Your data may be transferred and processed in countries outside your jurisdiction. Where necessary, we implement measures like Standard Contractual Clauses (SCCs) to ensure compliance with data protection laws.

Your Rights and Choices

Depending on your region (e.g., EU, California), your rights may include:

• Access, correction, deletion, or restriction of your data
• Objecting to marketing or automated decision-making
• Withdrawing consent or uninstalling the app to stop data collection
• Using browser/device settings to manage ad preferences

To exercise your rights, contact: hello@elastica.club

Data Retention

We keep your personal data:

• As long as your account or the app remains active
• As required to fulfill legal obligations, resolve disputes, or enforce agreements

Children's Privacy

Elastica is not intended for users under 13 years old. Users between 13–16 require parental consent. If we learn we have collected data from a child without appropriate consent, we will delete it.

Security Measures

Security is our highest priority. Our Service is designed with Your security and privacy in mind.

• We protect Your information using encryption protocols and security software.
• We pseudonymize and aggregate Personal Information where possible.
• We maintain strict safeguards for data storage and disclosure.
• We perform systematic backups to prevent accidental data loss.

Although we take reasonable precautions, no data transmission over the internet is completely secure. We do not collect or store Your payment details.

Changes to This Policy

We may update this policy periodically. Updates will be published on our website, and continued use of the Service implies your acceptance.

Contact Us

For questions about this policy or your data rights, contact:

hello@elastica.club